سياسة الخصوصية

Privacy Policy

Last updated: March 2026

1. Introduction

Hope Humanitarian Relief Organization (HHRO), registered charity number 0000000, is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information.

2. Information We Collect

We may collect the following personal data:

• Name, email address, phone number, and postal address
• Payment information (processed securely through Stripe)
• Gift Aid declarations including address and postcode
• Communication preferences
• Information you provide through contact forms

3. How We Use Your Information

We use your personal data to:

• Process your donations and issue receipts
• Claim Gift Aid on eligible donations
• Send you updates about projects you've supported
• Respond to your enquiries
• Comply with legal and regulatory requirements

4. Payment Security

All payment transactions are processed securely through Stripe. We do not store your credit/debit card details on our servers. Stripe is PCI-DSS Level 1 compliant.

5. Data Sharing

We will never sell your personal data. We may share data with:

• HMRC for Gift Aid reclaims
• Payment processors (Stripe) for transaction processing
• Service providers who assist our operations under strict confidentiality agreements

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined above, and for a minimum of 6 years for financial records as required by law.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

8. Contact Us

For any privacy-related questions, contact us at: info@hiwa.org